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Contact Us

If you need assistance regarding your account, payments, play history, or any other aspect of using Mother Land on the official website motherslandi.com, you can contact our support team securely through this contact form. Please provide your full name, a valid e-mail address or Messenger ID, and a clear description of your question, issue, or complaint so that we can identify your account and respond accurately. Do not include your full payment card number, full banking details, or your password in this form; if we require additional verification information as part of our KYC obligations, we will request it through a secure channel only. By submitting a message you confirm that you are a resident of Great Britain or Northern Ireland and that you are contacting us as an existing or prospective customer of our licensed remote gambling services.

We aim to reply to all enquiries within one business day, and customer support is generally available 24/7 for urgent operational issues. For faster assistance with time-sensitive matters such as account security, suspected unauthorised access, or responsible gambling concerns, please use any live chat or telephone options displayed within your logged-in area at motherslandi.com (where available), or follow the on-site instructions for priority contact. If you wish to make a formal complaint, you should first contact our support team using this form and allow us reasonable time to investigate. If, after following our internal complaints procedure for up to eight weeks, your dispute remains unresolved, you may escalate it to our independent ADR provider IBAS (www.ibas-uk.com). Mother Land is operated by Heritage Gaming Ltd and is licensed and regulated by the United Kingdom Gambling Commission under account number 39482 (see the public register at www.gamblingcommission.gov.uk). For independent advice on gambling safely, you can visit GamCare (www.gamcare.org.uk) or use the national online self-exclusion scheme GAMSTOP (www.gamstop.co.uk). Please note that these organisations are not contact channels for our customer support but provide confidential help and information.